An assessment of AI-based chatbots in secondary school libraries in Akwa Ibom State
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Background of the study
AI-based chatbots are rapidly emerging as innovative tools to enhance user interaction in educational settings. In secondary school libraries in Akwa Ibom State, chatbots are being deployed to provide instant information, answer frequently asked questions, and guide students in resource discovery (Brown, 2025). These intelligent systems use natural language processing to simulate human-like conversations, offering support outside traditional library hours and reducing the workload on library staff. Chatbots can assist with book searches, recommend study materials, and provide information on library services, thereby promoting digital literacy and self-directed learning. However, challenges such as limited language support, technical issues, and inadequate integration with existing systems may affect their performance (Adams, 2024). This study assesses the effectiveness of AI-based chatbots in secondary school libraries, exploring their impact on student engagement and learning outcomes while identifying areas for improvement (Smith, 2023).
Statement of the problem
Despite the potential benefits, secondary school libraries in Akwa Ibom State face challenges in fully leveraging AI-based chatbots. Issues such as language processing limitations, technical glitches, and poor integration with library systems lead to suboptimal user experiences, hindering the chatbots’ ability to effectively assist students and improve service delivery (Brown, 2025).
Objectives of the study
To assess the effectiveness of AI-based chatbots in secondary school libraries.
To identify technical and operational challenges affecting chatbot performance.
To recommend strategies for enhancing chatbot functionality and integration.
Research questions
How effective are AI-based chatbots in improving library services in secondary schools?
What challenges impede the effective use of chatbots?
How can chatbot technology be optimized for better student support?
Significance of the study
This study is significant as it evaluates the role of AI chatbots in enhancing library services and student engagement in secondary schools. The findings will guide educators, librarians, and developers in refining chatbot systems to support learning and improve service accessibility (Brown, 2025; Adams, 2024).
Scope and limitations of the study
The study is limited to the evaluation of AI-based chatbots in secondary school libraries in Akwa Ibom State and does not extend to other digital library services.
Definitions of terms
Chatbot: An AI program designed to simulate conversation with human users.
Natural Language Processing (NLP): Technology that allows computers to interpret and generate human language.
Digital Literacy: The ability to use digital tools and resources effectively.
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